FREQUENTLY ASKED QUESTIONS

1. What products do you offer?

We offer a wide range of electronics, including:

Cameras: From professional DSLRs to compact point-and-shoot models.
Computer Parts: Essential components like motherboards, graphics cards, processors, and more.
Gaming Consoles: The latest consoles and accessories for gaming enthusiasts.
Electronics Goods: Various gadgets and electronic devices to meet your tech needs.

2. How can I place an order?

To place an order, browse our product catalog, select the items you wish to purchase, and add them to your cart Or Ping Us on whatsapp. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

3. How can I track my order?

After your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order status on our website or the carrier’s website.

4. What payment methods do you accept?

We accept various payment methods including credit/debit cards, online bank transfers, and other secure payment options. For specific payment methods, please refer to the checkout page. COD or POD is not available Right now.

5. Can I cancel or modify my order?

Before Dispatch: You can cancel your order before it is dispatched. A nominal fee of 3% of the order value will be deducted, except for GPU/graphics cards.
After Dispatch: If your product has been dispatched or delivered, cancellations are not allowed. Please refer to our Cancellation Policy for more details.

6. What is your return and refund policy?

Returns: Returns must be made within 3 days of delivery. Products must be returned in their original packaging with all components and complimentary items.
Refunds: Refunds are processed within 3-5 working days from the date of the return request. It may take up to 7 working days to reflect in your account.
Exceptions: Certain items, including GPU/graphics cards, pre-order products, and products purchased during special promotions, are not eligible for return or refund. Please refer to our Return/Refund Policy for more details.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us immediately at care@deepakelectronics.com or through our return request portal. We will assist you with the return process and ensure a resolution.

8. How can I contact customer support?

You can reach our customer support team via email at care@deepakelectronics.com or through our customer support portal. We are here to help with any questions or issues you may have.

9. Do you offer international shipping?

Currently, we only offer shipping within [Country/Region]. For information on international shipping options, please contact our customer support team.

10. How do I know if a product is in stock?

Product availability is displayed on the product page. If an item is out of stock, it will be indicated, and you may have the option to sign up for notifications when the product becomes available again.

11. What should I do if I forget my account password?

If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password using your registered email address.

12. Can I modify or update my account information?

Yes, you can update your account information by logging into your account and navigating to the “Account Settings” or “Profile” section. Here, you can update your personal details, shipping addresses, and payment methods.

13. Are there any special offers or discounts available?

We frequently offer promotions and discounts. To stay updated on the latest offers, sign up for our newsletter or follow us on social media.

14. How do I use a promo code?

Enter your promo code at checkout in the designated field. The discount will be applied to your total order amount before you complete the payment process.

15. What if I have additional questions?

If you have any other questions or need further assistance, please contact us at care@deepakelectronics.com or through our customer support portal. We are here to help!